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Front office operations procedures questions.

Front office operations procedures questions.

Find Front office operations procedures university examination questions in acaproso.com

# Question
1
  1. List the various classifications of the hotels
  2. Briefly , describe the stages of quest cycle
  3. How would you forecast room availability for a hotel?
  4. As a front office staff, how useful is reservation forecasting?

Long answers
2

Outline five(5) duties and responsibilities of the front office staffs.


Short answers
3

How would you fulfill the special requests of the guests?


Short answers
4

How do hotels cope with the overbooking problem?


Short answers
5

How do hotels determine room tariffs?


Short answers
6
  1. Define market share index
  2. By using Table X below, suppose hotel A, B, C, D and E have sold 13,15,21, 26 and 30 rooms respectively in 7 days, calculate actual and potential market share captured by each hotel in the set.
Table X
HOTELS No. of Rooms
A 20
B 30
C 40
D 50
E 60

 


Mathematical Calculation
7

Explain the five (5) types of reservation.


Short answers
8

How would you protect a hotel from fire?


Short answers
9

Outline the steps of guest registration process.


Short answers
10

List four (4) yield management techniques during high-season and off-season.


Short answers